Description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Front Desk / Office Coordinator

This position follows a hybrid work model, requiring regular on‑site presence at our office located at 3500 Lacy Road, Suite 100, Downers Grove, IL 60515.

PRIMARY PURPOSE: The Front Desk / Office Coordinator serves as a professional, friendly, and highly organized first point of contact for guests and employees in our corporate office. This role is essential to maintaining a welcoming and efficient office environment and ensuring smooth day-to-day operations.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Guest & Visitor Experience

• Greets and welcomes guests, clients, and vendors with professionalism and warmth.
• Manages visitor sign-in/out procedures and issues temporary badges.
• Directs guests to appropriate meeting rooms or contacts.

Office Coordination

• Answers and routes incoming phone calls; takes messages as needed.
• Receives, sorts, and distributes mail and package deliveries.
• Maintains inventory of office supplies and reorder as necessary.
• Coordinates catering for meetings and events, including setup and cleanup.
• Serves as point of contact for meeting room needs (e.g., phone, projector, seating arrangements).
• Monitors and maintains cleanliness and organization of common areas (lobby, kitchen, conference rooms).

Administrative Support

• Assists with scheduling meetings and reserving conference rooms.
• Supports internal teams with basic administrative tasks as needed.
• Liaises with building management for maintenance requests and facility issues.
• Maintains internal contact lists and office directories.

Safety & Compliance

• Ensures compliance with visitor and safety protocols.
• Assists with emergency procedures and communications when necessary.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.

QUALIFICATIONS

Education & Licensing

High school diploma or GED required.

Experience

Two (2) years of front desk, administration, or office coordination experience or equivalent combination of education and experience required. Experience with visitor management systems, familiarity with basic AV equipment and conference room technology, and a customer service background are preferred.

Skills & Knowledge

• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams)
• Professional appearance and demeanor
• Ability to handle sensitive information with discretion
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $17.48 - $21.50. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.