Job Description

Ronald McDonald House Charities of Oklahoma City (RMHC-OKC) creates a home-away-from home and supportive community for families with seriously ill or injured children seeking medical treatment in the Oklahoma City area. As such, the Guest Services Coordinator should feel comfortable interacting with families from diverse cultural and economic backgrounds within a semi-medical environment.

Duties and Responsibilities

The RMHC-OKC Guest Services Coordinator (GSC) first and foremost supports the mission of Ronald McDonald House Charities of Oklahoma City. The GSC helps promote an atmosphere of warmth and support for the families served which is conducive to their rest and relaxation.

Guest Relations

Promotes an atmosphere of support, warmth, understanding and open communication with guest families, volunteers, medical community and staff
Receives referrals from the medical community and keeps accurate guest family records in strict adherence with privacy guidelines
Prioritizes referrals on the wait list in accordance with guidelines, striving to serve as many families as possible
Greets and registers guests, gives tours and orients guests to policies and services
Checks families out of the Ronald McDonald House at the end of their stay
Prepares a meal from the food pantry when the evening meal is not provided by a volunteer group
Ensures policies and procedures are being followed, addressing any issues in a courteous manner
Identifies and reports special needs of guests to their Manager as appropriate

Community Relations

Greets and assists visitors
Receives and processes donations
Answers phones and takes messages
Assists the House Manager in identifying the need for volunteer services
Maintains good working relationships with volunteers and staff, and reports any concerns to their Manager
Provides direction to volunteers when the House Manager is not available
Responsible for coordination of Guest Chef volunteers while on site and promoting safe food handling practices

House Operations

Follows procedures to ensure safety of guests and property
Maintains awareness of situations that may have the potential to escalate and exercises good judgment in problem solving
Reports security concerns and handles emergency situations that occur per RMHC-OKC guidelines and policies, promptly notifies others (Manager, COO, CEO, emergency responders, security staff, etc) as warranted, calmly and appropriately directs families, volunteers and guests in such instances
Secures keys and room cards, reports missing or malfunctioning items to their Manager
Maintains detailed activity log and reviews with next staff member on duty to ensure smooth operation of the House
Maintains accurate records
Responsible for cleanliness/sanitation and orderliness of all areas in accordance with policies and procedures
Assists with guest room cleaning and launders linens after check out to prepare rooms for subsequent guests
Identifies supplies needed and keeps storage areas organized
Identifies and reports maintenance needs to their Manager
Assists in promoting good relations and ensuring policies and procedures are understood by guests, volunteers, and clinical providers

Self-Development

Keeps a positive attitude as a team player and source of support
Serves as an ambassador for RMHC-OKC, appropriately communicating the mission and purpose of the charity
Promotes a positive image of RMHC-OKC through communication, behavior, and professional dress and attitude.

Qualifications

High School education required, some college preferred
Bi-lingual (Spanish and English speaking) helpful
Follows instructions and demonstrates an eagerness to learn
Takes initiative and exercises good judgment
Demonstrates patience, maintains positive attitude and sense of humor
Good time management, organizational skills, and the flexibility to work effectively with interruptions
Maintains high standards for professionalism, discretion and confidentiality
Interfaces comfortably and appropriately with diverse audiences including Families, Volunteers, Staff, Board of Directors, Medical Personnel, Donors, and Visitors
Utilizes technology to facilitate greater results for the mission, has basic proficiency in Microsoft Office programs with the ability to learn and utilize other databases and applications as needed
Ability to lift 25 pounds, move quickly, and be on your feet for periods of time
Availability and flexibility to work holidays, nights/weekends on occasion
Employment Status

This is a part-time hourly position

Reports to: House Manager
The job description is for informational purposes only. Additional duties consistent with the responsibility level may be assigned.

Position will be officed at Ronald McDonald House Memorial Road located at 5601 W. Memorial Road, Oklahoma City

Shifts Available

Rotating Saturdays 7a-3p
Rotating Sundays 7a-3p
Job Type: Part-time

Benefits:

401(k)
401(k) matching
Work Location: In person
Job Type: Part-time
Benefits:

401(k)
401(k) matching
 
Application Question(s):

Please indicate which shift you are applying for: 7a-3p Rotating Saturdays; 7a-3p Rotating Sundays
 
Work Location: In person