Description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Key Responsibilities

• Program Ownership and Strategy
• Own and manage large size programs and complex projects, ensuring alignment to enterprise and business-unit strategies.
• Partner with technology and business leaders to define success criteria, expected outcomes, and value realization plans for major projects in the program.
• Continuously assess program health, balancing risk, capacity, dependencies, and value delivered; recommend adjustments to scope, sequencing, or resourcing as needed.

Program Leadership and Delivery Excellence

• Lead, monitor, and support delivery managers and program teams to achieve program goals-providing guidance, feedback, coaching, and accountability.
• Step in directly to manage complex or high-profile programs or projects when needed, ensuring successful delivery from initiation through closure, including planning, execution, and transition to run.
• Ensure that all projects in the program operate with clear plans, defined deliverables, and measurable outcomes; establish expectations for planning horizons, milestone management, and risk mitigation.
• Promote disciplined execution practices across teams, including effective backlog management, dependency management, and change control.

Governance, Process, and Standards

• Establish, refine, and maintain project and program governance frameworks, including roles, decision rights, approval thresholds, reporting cadence, and escalation protocols.
• Standardize core program and project management practices across teams, with clear templates and expectations for status reporting, RAID (Risks, Assumptions, Issues, Dependencies) tracking, and stakeholder communication.
• Drive adoption of consistent metrics and KPIs to track progress, quality, financial performance, and value realization across the program.
• Partner with central PMO, Product, Business and Technology stakeholders to align on methodologies, standards, and reporting expectations.

Stakeholder Management and Executive Communication

• Lead program status reporting and executive communications; provide clear, concise, and actionable updates to senior leadership, highlighting progress, risks, decisions, and tradeoffs.
• Build strong relationships with business owners, product leaders, and technology partners to ensure shared understanding of priorities, timelines, and constraints.
• Anticipate and proactively surface cross-program dependencies and impacts; drive collaborative solutions across teams and functions to keep the program on track.
• Serve as a thought partner on program-level decisions, including which initiatives to start, slow down, stop, or scale based on capacity, risk, and strategic value.

Risk Management and Problem Solving

• Identify risks early, anticipate roadblocks, and implement mitigation strategies across programs; ensure that delivery leads are managing risk effectively within their areas.
• Coordinate cross-functional responses to issues that threaten timeline, budget, scope, or quality, ensuring that decisions are made with appropriate speed and stakeholder involvement.
• Use data and structured analysis to recommend tradeoffs and recovery plans when programs deviate from plan.

Team Leadership and Culture

• Foster a culture of continuous improvement, transparency, accountability, and collaboration across program and delivery teams.
• Develop and mentor delivery managers and program leaders, helping them grow in areas such as planning, stakeholder management, communication, and risk management.
• Encourage teams to adopt product model toolsets and best practices, including Rally (or similar tools), road mapping, initiative execution plans, and budget tracking.
• Role model behaviors emphasize partnership, clarity, and follow-through.

Required Qualifications

• 7-10+ years of work experience in a program/project management environment
• Experience as a Program Manager
• Experience managing budgets
• Adept at execution and delivery (planning, delivering, and supporting) skills
• Adept at business intelligence
• Adept at collaboration and teamwork
• Mastery of problem solving and decision-making skills
• Mastery of growth mindset (agility and developing yourself and others) skill
• Healthcare industry experience

Preferred Qualifications

• Agile Certifications
• Understanding of network provider and claims process
• Direct people management experience managing a team of Project Managers/Scrum Masters

Education

Bachelor's degree or equivalent experience

Pay Range

The typical pay range for this role is:

$106,605.00 - $284,280.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 04/14/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.